Penguatan Keterampilan Kerja Berbasis Soft Skill Abad 21 melalui Pelatihan Komunikasi Digital Warga Belajar SKB 16

Daddy Darmawan; Karta Sasmita; Intan Purnama Dewi; Setiawan Wibowo; Rahmat Syah

doi:10.59024/faedah.v4i3.2016

Authors

Daddy Darmawan Universitas Negeri Jakarta
Karta Sasmita Universitas Negeri Jakarta
Intan Purnama Dewi Universitas Negeri Jakarta
Setiawan Wibowo Universitas Negeri Jakarta
Rahmat Syah Institut Agama Buddha Negeri Sriwijaya

DOI:

https://doi.org/10.59024/faedah.v4i3.2016

Keywords:

Digital Communication, Employability Skills, Non-Formal Education, Soft Skills, Community Service

Abstract

The development of the 21st-century workforce requires individuals to possess essential soft skills, including communication, teamwork, critical thinking, adaptability, and digital communication. Learners at Sanggar Kegiatan Belajar (SKB) 16 face challenges in developing these competencies, particularly for digital and workplace communication. This Community Service Program aimed to strengthen learners’ employability skills through 21st-century soft skills training integrated with digital communication. The program applied a skill-based learning approach grounded in andragogical principles through orientation, training, practical activities, digital technology, mentoring, evaluation, and follow-up. Data were collected through pre-test and post-test questionnaires, observations, and reflective interviews, then analyzed descriptively using quantitative and qualitative approaches. The results showed improvements in participants’ understanding of soft skills, communication confidence, ability to use digital platforms effectively, and awareness of digital communication ethics. The program also produced a digital communication training module and provided experiential learning opportunities for students through the MBKM scheme. Program sustainability is supported through continued mentoring by SKB tutors and small learning groups.

References

Azhary, L., & Ratmanida. (2021). The implementation of 21st-century skills (communication, collaboration, creativity, and critical thinking) in English lesson plan at MTsN 6 Agam. Journal of English Language Teaching, 10(4). https://doi.org/10.24036/jelt.v10i4.114944

Casillas-Martín, S., Cabezas-González, M., & García-Valcárcel Muñoz-Repiso, A. (2022). Influencia de variables sociofamiliares en la competencia digital en comunicación y colaboración [Influence of socio-familial variables on digital competence in communication and collaboration]. Pixel-Bit. Revista de Medios y Educación, 63, 7–33. https://doi.org/10.12795/pixelbit.84595

Deanda, G. G., Darmawan, I. A., & Irwanto. (2024). Influence of field work practices, work motivation, and communication skills on vocational school students' work readiness. Jurnal Edukasi Elektro, 8(1), 34–44. https://doi.org/10.21831/jee.v8i1.70865

Dewi, C. N., & Susilowati, N. (2026). Effects of communication, collaboration, and knowledge construction on students' work readiness with work motivation moderation. Jurnal Pendidikan Ilmu Sosial, 35(2). https://doi.org/10.23917/jpis.v35i2.14685

European Commission. (2019). The digital competence framework for citizens: DigComp 2.1. Publications Office of the European Union.

Gates, J. R., & Wilson-Menzfeld, G. (2022). What role does geragogy play in the delivery of digital skills programs for middle and older age adults? A systematic narrative review. Educational Gerontology, 48(8). https://doi.org/10.1177/07334648221091236

Guillén-Gámez, F. D., & Mayorga-Fernández, M. J. (2022). Measuring rural teachers' digital competence to communicate with the educational community. Journal of New Approaches in Educational Research, 11, 323–341. https://doi.org/10.7821/naer.2022.7.1053

Haryani, E., Coben, W. W., Pleasants, B. A.-S., & Fetters, M. K. (2021). Analysis of teachers' resources for integrating the skills of creativity and innovation, critical thinking and problem solving, collaboration, and communication in science classrooms. Jurnal Pendidikan IPA Indonesia, 10(1). https://doi.org/10.15294/jpii.v10i1.27084

International Labour Organization. (2021). Global framework on core skills for life and work in the 21st century. International Labour Office.

Knowles, M. S., Holton, E. F., & Swanson, R. A. (2015). The adult learner: The definitive classic in adult education and human resource development (8th ed.). Routledge.

Koehorst, M. M., van Deursen, A. J. A. M., van Dijk, J. A. G. M., & de Haan, J. (2021). A systematic literature review of organizational factors influencing 21st-century skills. SAGE Open, 11. https://doi.org/10.1177/21582440211067251

Ong, T. W. S., Ting, S.-H., Raslie, H., Marzuki, E., Chuah, K.-M., & Jerome, C. (2022). University students' communication and employability skills: Mismatch perspectives of students, lecturers, and employers in Sarawak, Malaysia. NOTION: Journal of Linguistics, Literature, and Culture, 4(2). https://doi.org/10.12928/notion.v4i2.6003

Otermans, P., Aditya, D., & Pereira, M. (2023). A study exploring soft skills in higher education. Journal of Teaching and Learning for Graduate Employability, 14(1), 151–168. https://doi.org/10.21153/jtlge2023vol14no1art1665

Putra, R. A., Widiyanti, W., & Sutadji, E. (2021). Keterampilan berkomunikasi dan berkolaborasi untuk mempersiapkan lulusan siswa SMK. Jurnal Pendidikan: Teori, Penelitian, dan Pengembangan. https://doi.org/10.17977/jptpp.v5i8.13877

Romanenko, Y. N., Stepanova, M., & Maksimenko, N. (2024). Soft skills: Students and employers crave. Humanities and Social Sciences Communications, 11, Article 931. https://doi.org/10.1057/s41599-024-03250-8

Salsabila, I. D., Maida, A. N., & Suryani, H. (2024). The effect of 4C skills on the work readiness of beauty vocational school students in the Mamminasata region. Educational and Human Development Journal, 10(3). https://doi.org/10.33086/ehdj.v10i3.8258

Shtaltovna, Y., & Muzzu, C. (2021). Teaching digitally-ready soft skills for employability: A review of the COVID-semester online-teaching strategies. GILE Journal of Skills Development, 1(2), 58–67. https://doi.org/10.52398/gjsd.2021.v1.i2.pp58-67

Trilling, B., & Fadel, C. (2009). 21st century skills: Learning for life in our times. Jossey-Bass.

Urbanek, A., Losa, A., Wieczorek-Kosmala, M., Hlaváček, K., & Lokaj, A. (2023). Did the quality of digital communication skills in education improve after the pandemic? Evidence from HEIs. Sustainability, 15(15), Article 11878. https://doi.org/10.3390/su151511878

Van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M., & de Haan, J. (2017). The relation between 21st-century skills and digital skills: A systematic literature review. Computers in Human Behavior, 72, 577–588. https://doi.org/10.1016/j.chb.2017.03.010

Van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M., & de Haan, J. (2020). Determinants of 21st-century skills and 21st-century digital skills for workers: A systematic literature review. SAGE Open, 10. https://doi.org/10.1177/2158244019900176

Vodă, A. I., Grădinaru, C., Căuștianu, C., & Poleac, G. (2022). Student's digital competences in Belgium and Romania: A comparative analysis. Frontiers in Education, 7, Article 1034252. https://doi.org/10.3389/feduc.2022.1034252

World Economic Forum. (2020). The future of jobs report 2020. World Economic Forum.

Zainal Shah, N. B., Ab Aziz, N. S. B., & Balraj, B. M. (2022). Soft skills for employability from Academics perspectives. Journal of Advances in Humanities Research, 1(3), 16–36. https://doi.org/10.56868/jadhur.v1i3.36