Optimalisasi Pelaporan Digital Fast Response Internal di Rumah Sakit dalam Pencegahan dan Penanganan Kekerasan untuk Melindungi Semua Pihak

Yulia Audina Sukmawan; Ifrani Ifrani; Muhammad Samir Sayyar; Noor Aulia; Daddy Fahmanadie; M. Ali Amrin; Dadang Abdullah; Eko Taufikur Rahman; Muhammad Topan; Abdul Halim Barkatullah

doi:10.59024/faedah.v4i3.1879

Authors

Yulia Audina Sukmawan Universitas Lambung Mangkurat
Ifrani Ifrani Universitas Lambung Mangkurat
Muhammad Samir Sayyar Universitas Lambung Mangkurat
Noor Aulia Universitas Lambung Mangkurat
Daddy Fahmanadie Universitas Lambung Mangkurat
M. Ali Amrin Universitas Lambung Mangkurat
Dadang Abdullah Universitas Lambung Mangkurat
Eko Taufikur Rahman Universitas Lambung Mangkurat
Muhammad Topan Universitas Lambung Mangkurat
Abdul Halim Barkatullah Universitas Lambung Mangkurat

DOI:

https://doi.org/10.59024/faedah.v4i3.1879

Keywords:

Hospital, Patients, Violence Against Medical and Health Personnel, Violence Prevention and Response, Workplace Violence

Abstract

Violence against medical and health personnel remains a significant challenge in healthcare services due to its adverse effects on healthcare worker safety, service quality, and the safety culture within hospitals. The low rate of incident reporting, resulting from the absence of an accessible, secure, and integrated reporting mechanism, further limits the effectiveness of violence prevention and response efforts. This community service program aimed to strengthen the violence prevention and response system at Dr. Soeharsono Hospital, Banjarmasin, through capacity building, the development of a Standard Operating Procedure (SOP) for Violence Incident Reporting, the establishment of a Violence Prevention and Response Task Force, and the development of the Fast Response Internal digital reporting mechanism. The program was conducted on June 8, 2026, involving 30 participants consisting of hospital management representatives, medical personnel, and healthcare workers using a participatory, needs-based approach. Program evaluation was carried out using pre-test and post-test instruments, with the results analyzed descriptively. The findings demonstrated an improvement in participants' level of understanding from 49.0% in the pre-test to 95.7% in the post-test. The program also produced several governance instruments, including the organizational structure of the Violence Prevention and Response Task Force, the SOP for Violence Incident Reporting, and the Fast Response Internal digital reporting mechanism integrated with QR Codes, Google Forms, and a monitoring dashboard to support incident reporting, verification, documentation, and systematic follow-up. This program contributes to strengthening hospital governance through the development of an integrated violence prevention and response system and has the potential to be adopted by other healthcare facilities.

References

Abreu, A. R., Gonçalves, F., Oliveira, S., & Ribeiro, I. (2026). Workplace violence against healthcare workers: A scoping review of reporting practices, barriers to reporting and institutional responses (2020–2025). BMC Health Services Research, 26(1), 419. https://doi.org/10.1186/s12913-026-14244-4

Amarani, A., Jiu, C. K., Jais, S., & Hastuti, L. (2026). Implementasi Manajemen Risiko Kekerasan terhadap Perawat di Rumah Sakit: A Scoping Review. 9(2), 2136–2142.

Arias, O. E., Caban-Martinez, A. J., Umukoro, P. E., Okechukwu, C. A., & Dennerlein, J. T. (2015). Physical Activity Levels at Work and Outside of Work Among Commercial Construction Workers. Journal of Occupational & Environmental Medicine, 57(1), 73–78. https://doi.org/10.1097/JOM.0000000000000303

Azim, Z. A. (2026). PERLINDUNGAN HUKUM BAGI TENAGA KESEHATAN DALAM PELAKSANAAN TUGAS DI RUMAH SAKIT AWAL BROS PEKANBARU. 4(2), 137–142.

Damopoli, R. F., Manampiring, A. E., Doda, D. V., dkk. (2019). Hubungan kekerasan dengan stres kerja pada perawat Unit Gawat Darurat dan Intensive Care Unit rumah sakit di Kota Bitung dan Kabupaten Minahasa Utara. KESMAS, 8(3), 50–59.

Evans, S. M. (2006). Attitudes and barriers to incident reporting: A collaborative hospital study. Quality and Safety in Health Care, 15(1), 39–43. https://doi.org/10.1136/qshc.2004.012559

Fadila, C. R., Rachmah, R., Mahdarsari, M., Yuswardi, Y., & Yullyzar, Y. (2025). Pengalaman kekerasan kerja pada perawat ruang rawat inap di rumah sakit. Indonesian Journal of Health Science, 5(2), 202–211. https://doi.org/10.54957/ijhs.v5i2.1394

Heryyanoor, H., Hardiyanti, D., Pertiwi, M. R., Hadarani, M., Norhidayati, N., & Fitria, N. (2025). Sosialisasi Faktor Penyebab Perilaku Kekerasan Terhadap Perawat Sebagai Upaya Perlindungan Kesehatan dan Keselamatan Kerja di Fasilitas Kesehatan. Jurnal Mandala Pengabdian Masyarakat, 6(1), 315–322. https://doi.org/10.35311/jmpm.v6i1.590

International Labour Organization. (2019). Violence and harassment convention, 2019 (No. 190). International Labour Organization. https://www.ilo.org/global/topics/violence-harassment

Kartaputra, D. P., & Sulistiawati, N. (2024). Pelaporan Dan Pencegahan Kekerasan Seksual Berbasis Web. Jurnal Bangkit Indonesia, 13(2), 58–64. https://doi.org/10.52771/bangkitindonesia.v13i2.311

Komisi Akreditasi Rumah Sakit. (2022). Standar Nasional Akreditasi Rumah Sakit (SNARS) Edisi 1.1. Komisi Akreditasi Rumah Sakit.

Lee, J., Havaei, F., Hirani, S., & Adhami, N. (2025). Nurses’ Workplace Violence Reporting Behaviours and Reasons for Not Formally Reporting: A Cross‐Sectional Secondary Analysis. Journal of Clinical Nursing, 34(10), 4235–4245. https://doi.org/10.1111/jocn.17639

Liu, J., Gan, Y., Jiang, H., Li, L., Dwyer, R., Lu, K., Yan, S., Sampson, O., Xu, H., Wang, C., Zhu, Y., Chang, Y., Yang, Y., Yang, T., Chen, Y., Song, F., & Lu, Z. (2019). Prevalence of workplace violence against healthcare workers: A systematic review and meta-analysis. Occupational and Environmental Medicine, 76(12), 927–937. https://doi.org/10.1136/oemed-2019-105849

Ningrum, I. S. (2026). PERAN STRATEGIS SATUAN PENGAWAS INTERNAL DALAM TATA KELOLA DAN AKUNTABILITAS SEBAGAI PENJAGA INTEGRITAS RUMAH SAKIT. KNOWLEDGE: Jurnal Inovasi Hasil Penelitian dan Pengembangan, 6(2), 160–170. https://doi.org/10.51878/knowledge.v6i2.11146

Odes, R., Chapman, S., Ackerman, S., Harrison, R., & Hong, O. (2022). Differences in Hospitals’ Workplace Violence Incident Reporting Practices: A Mixed Methods Study. Policy, Politics, & Nursing Practice, 23(2), 98–108. https://doi.org/10.1177/15271544221088248

Pidada, I. B. G. S. P., & Wahab, A. (2024). Survey analysis of workplace violence among public healthcare workers in Yogyakarta, Indonesia. Egyptian Journal of Forensic Sciences, 14(1), 37. https://doi.org/10.1186/s41935-024-00407-z

Putra, A., Kamil, H., Adam, M., Usman, S., Rauzatul Jannah, S., & Abdurrahman, A. (2025). Workplace violence in healthcare: Insights into incidents, types, and reporting mechanisms for hospital nurses. Acta Biomedica Atenei Parmensis, 96(1), 16356. https://doi.org/10.23750/abm.v96i1.16356

Rafter, N., Hickey, A., Condell, S., Conroy, R., O’Connor, P., Vaughan, D., & Williams, D. (2015). Adverse events in healthcare: Learning from mistakes. QJM, 108(4), 273–277. https://doi.org/10.1093/qjmed/hcu145

Reason, J. (2000). Human error: Models and management. BMJ, 320(7237), 768–770. https://doi.org/10.1136/bmj.320.7237.768

Republik Indonesia. (2023). Undang-Undang Nomor 17 Tahun 2023 tentang Kesehatan. Lembaran Negara Republik Indonesia Tahun 2023 Nomor 105.

Republik Indonesia. (2024). Peraturan Pemerintah Nomor 28 Tahun 2024 tentang Peraturan Pelaksanaan Undang-Undang Nomor 17 Tahun 2023 tentang Kesehatan. Lembaran Negara Republik Indonesia Tahun 2024 Nomor 135.

Sabina, N., Noerjoedianto, D., Mekarisce, A. A., & Putri S, A. (2026). Analisis Implementasi Kebijakan Penanganan Kekerasan Verbal atau Fisik pada Petugas Rumah Sakit Oleh Pasien atau Keluarga di Rumah Sakit Umum Daerah Nurdin Hamzah Kabupaten Tanjung Jabung Timur. Malahayati Nursing Journal, 8(2), 73–81. https://doi.org/10.33024/mnj.v8i2.24090

Somani, R., Muntaner, C., Hillan, E., Velonis, A. J., & Smith, P. (2021). A Systematic Review: Effectiveness of Interventions to De-escalate Workplace Violence against Nurses in Healthcare Settings. Safety and Health at Work, 12(3), 289–295. https://doi.org/10.1016/j.shaw.2021.04.004

Spector, P. E., Zhou, Z. E., & Che, X. X. (2014). Nurse exposure to physical and nonphysical violence, bullying, and sexual harassment: A quantitative review. International Journal of Nursing Studies, 51(1), 72–84. https://doi.org/10.1016/j.ijnurstu.2013.01.010

Veronesi, G., Ferrario, M. M., Giusti, E. M., Borchini, R., Cimmino, L., Ghelli, M., Banfi, A., Luoni, A., Persechino, B., Di Tecco, C., Ronchetti, M., Gianfagna, F., De Matteis, S., Castelnuovo, G., & Iacoviello, L. (2023). Systematic Violence Monitoring to Reduce Underreporting and to Better Inform Workplace Violence Prevention Among Health Care Workers: Before-and-After Prospective Study. JMIR Public Health and Surveillance, 9, e47377. https://doi.org/10.2196/47377

World Health Organization. (2002). Framework guidelines for addressing workplace violence in the health sector. World Health Organization.

World Health Organization. (2021). Global patient safety action plan 2021–2030: Towards eliminating avoidable harm in health care. World Health Organization.