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Mellarisca Nadya Nur Rosena and Andi Hallang Lewa 2023. Efforts Of Guest Relations Officer Of Hotel Tentrem Semarang In Handling Guest Complaints. International Journal of Education, Language, Literature, Arts, Culture, and Social Humanities. 1, 3 (Aug. 2023), 52–61. DOI:https://doi.org/10.59024/ijellacush.v1i3.303.