Eksistensi Ombudsman RI Perwakilan Sumatera Barat dalam Pencegahan Maladministrasi Sebagai Bentuk Pengawasan Terhadap Penyelenggaraan Pelayanan Publik

Hergiansyah Hergiansyah; Syafirman Syafirman; Rizki Syafril

doi:10.59024/atmosfer.v2i3.881

Authors

Hergiansyah Hergiansyah Universitas Negeri Padang
Syafirman Syafirman Universitas Negeri Padang
Rizki Syafril Universitas Negeri Padang

DOI:

https://doi.org/10.59024/atmosfer.v2i3.881

Keywords:

Service, Ombudsman, Maladministration, Supervision

Abstract

To carry out public services and all activities carried out by state administrators, a state institution is needed that functions and is tasked with supervising the running of public services and state administrators. All forms of complaints and aspirations complained by citizens were all accommodated so that a state ombudsman institution was formed. The Ombudsman of the Republic of Indonesia itself is a state institution that oversees the implementation of public services and maladministration is included in its authority. Supervision is carried out including those carried out by BUMN, BUMD, State-Owned Legal Entities, and private bodies or individuals whose task is to carry out certain public services, all or part of whose funds come from the APBN/APBD. The data that has been obtained comes from a literature review which is then analyzed using content analysis techniques. Human behavior can be studied indirectly by researchers by observing interactions through various media sourced from online news, newspapers, textbooks, journals, and various other types of communication that can be analyzed.

References

Admin. (2024, January). Tahun 2023 Ombudsman Sumbar terima 329 laporan masyarakat. Kota Padang masuk daerah terbanyak dilaporkan masyarakat. Bimantaranews.Com.

Amrullah, A., Utomo, S. H., & Nasikh, N. (2023). Financial literacy level of Gojek drivers in Malang City online loans user as an effort to improve welfare. International Journal of Education, Language, Literature, Arts, Culture, and Social Humanities, 1(1), 01-13.

Arif, M. A., Saleh, R., Delfiro, R., Afifi, R. F., & Yendra, W. (2022, November). Efektivitas layanan online Sapo Rancak pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMTSP) Kota Padang. In Prosiding Seminar Nasional Pendidikan, Bahasa, Sastra, Seni, dan Budaya (Vol. 1, No. 2, pp. 70-79).

Arifin, S. (2023). Solidaritas komunitas manusia silver dalam mempertahankan hidup dan ekonomi keluarga di persimpangan lampu merah Kelurahan Kaligandu, Kecamatan Serang, Kota Serang. Enggang: Jurnal Pendidikan, Bahasa, Sastra, Seni, dan Budaya, 3(2), 34-48.

Chandra, C. A., & Hidayat, F. D. (2023). Psychological effects and analysis of children of study theft in Jakarta social institutions. International Journal of Education, Language, Literature, Arts, Culture, and Social Humanities, 1(1), 17-25.

Dalimunthe, D., & Ihwal, A. (2022). Peran Ombudsman dalam meningkatkan pelayanan publik telaah siyasah syariah. Datuk Sulaiman Law Review (DaLRev), 3(1), 43–50. https://doi.org/10.24256/dalrev.v3i1.2603

Fadila, F., & Magriasti, L. (2022). Peran Ombudsman RI Perwakilan Provinsi Sumatera Barat dalam penyelesaian laporan maladministrasi bidang pendidikan di Kota Padang. Jurnal Ilmu Sosial dan Pendidikan (JISIP), 6(3), 10218–10226.

Mayora, E., Lestari, H., & Bestari, K. (2023). Analisis kinerja pegawai di SMAN 4, SMAN 12, SMKN 11 Medan dalam menjalankan tugas sebagai aparatur sipil negara (ASN). Enggang: Jurnal Pendidikan, Bahasa, Sastra, Seni, dan Budaya, 3(2), 344-356.

Sari, J. A., Ismowati, M., Sukmawati, N., & Arma, N. A. (2022). Pengawasan pelayanan publik oleh Ombudsman RI Perwakilan Sumatera Barat. Jurnal Ilmu Administrasi Publik UMA, 10(2), 127–136. http://ojs.uma.ac.id/index.php/publikauma

Yonavilbia, E. (2024, January 6). Ombudsman Sumbar sampaikan catatan akhir 2023 penyelenggaraan pelayanan publik. Infopublik.Id.